{"id":5046,"date":"2026-10-15T20:00:00","date_gmt":"2026-10-15T19:00:00","guid":{"rendered":"http:\/\/docs.checkm8.systems\/?page_id=5046"},"modified":"2026-10-15T20:00:00","modified_gmt":"2026-10-15T19:00:00","slug":"troubleshoot-signature-fields","status":"publish","type":"page","link":"https:\/\/docs.checkm8.systems\/?page_id=5046","title":{"rendered":"Troubleshoot Signature Fields"},"content":{"rendered":"<h2>Checklist<\/h2>\n<ol>\n<li>Confirm the official Signature Add-On is installed and active.<\/li>\n<li>Confirm the form contains the Signature field and has been saved.<\/li>\n<li>Test in a supported browser on a desktop and touchscreen device.<\/li>\n<li>Submit a test signature and inspect the saved entry.<\/li>\n<li>If the signature image is not generated, ask the administrator to verify PHP GD support and server error logs.<\/li>\n<li>If the signature saves but does not display in a CHKM8 page, test the underlying entry separately to distinguish capture from display issues.<\/li>\n<\/ol>\n<h2>Do not delete the original record to troubleshoot<\/h2>\n<p>Use a dedicated test form or test entry where possible. Keep production records intact while diagnosing rendering problems.<\/p>\n<p>Official references: <a href=\"https:\/\/docs.gravityforms.com\/signature-add-on\/\">Setting Up the Signature Add-On<\/a> and <a href=\"https:\/\/docs.gravityforms.com\/using-the-signature-add-on\/\">Using the Signature Add-On<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Checklist Confirm the official Signature Add-On is installed and active. Confirm the form contains the Signature field and has been saved. Test in a supported browser on a desktop and touchscreen device. Submit a test signature and inspect the saved entry. If the signature image is not generated, ask the administrator to verify PHP GD [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5008,"menu_order":46,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5046","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/docs.checkm8.systems\/index.php?rest_route=\/wp\/v2\/pages\/5046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.checkm8.systems\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docs.checkm8.systems\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docs.checkm8.systems\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.checkm8.systems\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5046"}],"version-history":[{"count":0,"href":"https:\/\/docs.checkm8.systems\/index.php?rest_route=\/wp\/v2\/pages\/5046\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/docs.checkm8.systems\/index.php?rest_route=\/wp\/v2\/pages\/5008"}],"wp:attachment":[{"href":"https:\/\/docs.checkm8.systems\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}